Terms and Conditions
General Terms of Service
- Our services include call-out charges.
- Free quotes are available through phone consultations. Physical inspections for quotations will incur a minimum call-out fee.
- Prime Curtain Cleaning Sydney accepts service requests for up to 24 hours after the completion of services. After this period, no complaints will be considered.
- Additional charges may apply if we discover more damage or if extra work is needed during service.
- Technicians may take before and after photos of the items cleaned.
- We do not guarantee shrinkage prevention in curtain cleaning services.
- Initial prices quoted for upholstery, mattresses, curtains, carpets, and tiles may differ from final quotations provided during inspection.
- The company offers free storage for cleaned goods for up to 21 days. After this period, a storage charge may apply.
- Parking for the technician’s vehicle is the customer’s responsibility, and parking costs will be added to the invoice.
- Access to running water and electricity must be provided to our technicians at the property.
Booking Cancellation and Amendments
- Customers can make changes or cancel bookings by contacting our customer service center through phone or email.
- Cancellations should be made at least 3 hours before the scheduled appointment time.
- Minimum call-out fee $150.
- Rescheduling appointments is free, and Prime Curtain Cleaning Sydney reserves the right to cancel appointments if necessary.
- Customers are responsible for organizing parking for our technicians, with parking costs added to the invoice if applicable.
- Running water and electricity must be provided at the property.
- Customers have 24 hours to reach out via email if they are dissatisfied with our services.
- The company is not liable for any existing damage that cannot be restored or repaired with regular cleaning methods.
- While we make every effort to remove stains, we do not guarantee 100% stain removal.
- Complete stain removal depends on the type, age, and fabric of the item.
- Some stubborn stains, such as bleach, ammonia, and dye stains, may be permanent.
- Sun-damaged or discolored items can only be cleaned, with no stain restoration guarantee.
- Additional charges may apply for heavily stained items.
Smell and Mould Removal
- We attempt to remove smells and mold but do not guarantee 100% removal.
- Customers acknowledge our terms and conditions when hiring us for smell or mold removal.
Pest Control Services
- Customers must vacate the property for at least 2 hours during pest control services.
- Pest inspections are limited to accessible areas, and some hard-to-reach areas may not be covered.
- Technicians provide a report and pest control advice.
- A call-out fee applies for pest inspection services only.
Window Blinds Cleaning Services in Sydney
- Window Blinds Cleaning: Pricing for window blinds cleaning is determined by the type of blinds and their condition.
- Minor Repairs: We have the capability to address minor damages to blinds but do not offer a complete replacement.
- Fabric Condition: Our pricing for blinds cleaning depends on the fabric’s condition.
- Additional Charges: For cleaning leather upholstery, additional charges may apply.
- Dye Migration: We cannot be held responsible for dye or color migration on leather upholstery.
- Measurement Basis: Charges for blinds cleaning are based on the number and type of blinds.
Curtain and Drapery Cleaning
- Prime Curtain Cleaning Sydney is not responsible for hidden damages or unforeseen damage that is not visible during inspection.
- Curtain shrinkage of up to 10% is considered normal and not covered.
- The company is not liable for damage to rubber-backed curtains during dry cleaning.
- Larger curtains may be charged by measurement.
Curtain Steam Cleaning Services in Sydney
- Curtain Steam Cleaning: Our charges for curtain steam cleaning are based on curtain size and their current condition.
- Stain Removal: We endeavor to remove stains effectively, but we cannot guarantee complete stain removal.
- Fluid Seepage: Please note that deeply seeped fluids may not be entirely removed.
- Discoloration: Any pre-existing discoloration in your curtains is not within our responsibility.
- Duct cleaning quotations are provided after inspection.
- Prices depend on the premises type and number of levels.
- The company is not responsible for hidden or existing damage during duct cleaning.
Factors Considered for Bookings
Prices vary based on item/fabric type, soiling, property type, cleaning history, and more.
By using our services, you agree to these terms and conditions.